Terms & Conditions

1. Definitions

• "Synthara" means Synthara Pte. Ltd., a company registered in Singapore.
• "Service" means any AI advisory, computer vision, or decision support engagement provided by Synthara.
• "User" / "Client" means any individual or organisation using this website or engaging Synthara's services.
• "Agreement" means these Terms & Conditions together with any signed engagement letter or scope document.
• "Content" means text, images, reports, code, models, and other materials produced during an engagement.
• "Deliverables" means the specific outputs agreed in writing for a given engagement.

2. Acceptance of Terms

By accessing this website or engaging Synthara's services, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, please do not use this website or proceed with an engagement.

You confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are acting on behalf of an organisation, you confirm that you are authorised to bind that organisation to this Agreement.

3. Service Description

Synthara provides AI advisory and implementation services to organisations in Singapore and the region. Our services include, but are not limited to:

• AI Readiness Consultation — structured discovery and assessment engagements
• Computer Vision Solution Design — visual recognition system design and prototyping
• AI-Augmented Decision Support Systems — intelligent advisory layer development and deployment

The specific scope, deliverables, timeline, and fee for each engagement are documented in a written scope agreement issued before work commences. Services are available to organisations based in Singapore and, at Synthara's discretion, internationally. Synthara reserves the right to decline any engagement request.

4. User Responsibilities

By using this website or engaging our services, you agree to:

• Provide accurate and complete information when submitting enquiries or entering into engagements
• Not use this website for any unlawful purpose or in any way that could damage, disable, or impair the site
• Not attempt to gain unauthorised access to any system, data, or network associated with Synthara
• Not reproduce, redistribute, or commercially exploit any content from this website without written consent
• Cooperate in good faith during engagements — including providing timely access to data, personnel, and systems as agreed

5. Intellectual Property

All website content — including text, design elements, code, and visual assets — is the property of Synthara Pte. Ltd. or its licensors. You may not reproduce, redistribute, or create derivative works without prior written consent.

With respect to engagement deliverables: upon full payment of the agreed engagement fee, Synthara grants the Client a non-exclusive, non-transferable licence to use the deliverables for their internal business purposes. Synthara retains ownership of underlying methodologies, frameworks, and general-purpose tools developed during engagements unless otherwise agreed in writing.

Client data shared during an engagement remains the property of the Client. Synthara will not use client data for any purpose beyond delivering the agreed service.

6. Payment Terms

All engagement fees are quoted and payable in Singapore Dollars (SGD). The payment schedule for each engagement is set out in the written scope agreement. Standard terms are:

• AI Readiness Consultation: 50% upon scope agreement, 50% upon delivery of the final report
• Computer Vision Solution Design: 40% upon scope agreement, 40% upon proof-of-concept delivery, 20% upon final report
• Decision Support System: 33% upon scope agreement, 33% upon model delivery, 34% upon deployment

Invoices are due within 14 calendar days of issue. Late payments may incur interest at 1.5% per month on the outstanding balance. Synthara reserves the right to pause engagement work if invoices remain unpaid beyond 21 days.

Fees are non-refundable once a phase of work has commenced, except where Synthara fails to deliver the agreed scope through its own fault.

7. Confidentiality

Both parties agree to treat all non-public information shared during an engagement as confidential. Synthara will not disclose client data, business information, or engagement details to third parties without written consent, except where required by applicable Singapore law or regulation.

Where a separate Non-Disclosure Agreement (NDA) is signed prior to engagement, that NDA governs confidentiality obligations. In the absence of an NDA, this clause applies.

8. Disclaimers

This website and its content are provided "as is" without warranties of any kind, express or implied. Synthara does not warrant that the website will be uninterrupted, error-free, or free of viruses or harmful components.

AI systems and models developed during engagements are provided based on the data and requirements available at the time of development. Synthara does not warrant that any model will achieve specific accuracy thresholds in production beyond those documented in the engagement's benchmarking report. Performance in live environments may vary from proof-of-concept results.

Nothing in our services constitutes legal, financial, regulatory, or medical advice.

9. Limitation of Liability

To the fullest extent permitted by Singapore law, Synthara's total liability to any Client for any claim arising from an engagement shall not exceed the total fees paid by that Client for the relevant engagement.

Synthara shall not be liable for any indirect, consequential, special, or punitive damages, including but not limited to loss of revenue, loss of data, or loss of business opportunity, even if Synthara has been advised of the possibility of such damages.

Nothing in these Terms limits liability for fraud, wilful misconduct, or death or personal injury caused by Synthara's negligence.

10. Indemnification

You agree to indemnify and hold harmless Synthara, its directors, employees, and contractors from any claims, losses, or expenses (including reasonable legal fees) arising from your use of this website or breach of these Terms, or from any third-party claim arising out of your use of engagement deliverables in a manner not authorised by this Agreement.

11. Termination

Either party may terminate an engagement by giving written notice if the other party materially breaches the Agreement and fails to remedy the breach within 14 days of written notice.

Synthara may suspend or terminate website access for any user who violates these Terms. Upon termination of an engagement, the Client shall pay for all work completed to the date of termination, pro-rated where applicable.

Clauses relating to confidentiality, intellectual property, limitation of liability, and dispute resolution shall survive termination.

12. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including natural disasters, government actions, pandemics, or infrastructure failures. The affected party shall notify the other as soon as reasonably practicable and shall use reasonable efforts to mitigate the impact.

13. Dispute Resolution

These Terms are governed by the laws of Singapore. In the event of a dispute, the parties agree to first attempt resolution through good-faith discussions for a period of 30 days from written notice of the dispute.

If the dispute is not resolved through discussion, it shall be referred to mediation administered by the Singapore Mediation Centre before either party commences legal proceedings. If mediation is unsuccessful, disputes shall be submitted to the exclusive jurisdiction of the Singapore courts.

14. General Provisions

• Entire Agreement: These Terms, together with any signed scope document, constitute the entire agreement between the parties regarding the subject matter herein.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Failure by Synthara to enforce any provision shall not constitute a waiver of future enforcement of that provision.
• Assignment: You may not assign your rights or obligations under these Terms without Synthara's written consent. Synthara may assign its rights in connection with a business transfer.
• Notices: Formal notices under this Agreement shall be in writing and delivered by email to the address on record for each party.

15. Changes to These Terms

Synthara may update these Terms & Conditions from time to time. Changes will be communicated by updating the date at the top of this page. For active engagement clients, material changes will be communicated directly. Continued use of our website or services following a change constitutes acceptance of the revised Terms.

16. Contact

• Company: Synthara Pte. Ltd.
• Address: 8 Shenton Way, #36-01, Singapore 068811
• Email: [email protected]
• Phone: +65 6281 4637